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An Introduction to the Optical Consumer Complaints Service
ARCHIVAL ITEMS
leaflet
Optical Consumer Complaints Service
Europe: United Kingdom, England, London SE1
Late 1990s
paper
overall: 210 mm x 99 mm

Leaflet informing patients of the work of the OCCS. DL format printed in black, grey and green on 8 sides, folded. Includes details of the two-step complaints process, formal conciliation, a message from the Chairman of the Independent Committee of the OCCS, Dame Jocelyn Barrow, and advice on how to avoid problems arising.


2000.407

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thumbnail Information on complaints procedures for NHS Services provided by: General Practitioners, Dentists, Pharmacists, Opticians
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c.1991
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